Waterside Clinic
Privacy Policy

1. Who are we?

1.1 Waterside Clinic is a trading name of YourGP Group Ltd, and is part of the YourGP clinic.

1.2 YourGP is registered with Healthcare Improvement Scotland as an independent healthcare provider in Scotland.

Waterside Clinic provides healthcare services for transgender and non-binary patients including initial diagnosis, second opinions and hormone therapy.

YourGP also provides a wide range of independent healthcare services separately to Waterside Clinic, which include private General Practitioner (GP) consultations; Occupational Health; child health services; physical examinations; health assessments; vaccinations; prescribing of medicines; complementary therapies; sexual health treatments; cosmetic healthcare including injectable skin filler treatments to improve physical appearance, and referrals to other healthcare specialists as necessary. We also carry out minor surgical procedures using local anaesthetic for the excision of warts, moles, cysts, and skin tags.

1.3 The clinic staff and healthcare professionals who provide you with care and treatment maintain records about your health. These records help Waterside Clinic to provide you with the best possible healthcare.

  1.  GDPR

2.1 The GDPR replaces the Data Protection Directive 95/46/EC and was designed to harmonise data privacy laws across Europe, to protect and empower all EU citizens’ data privacy and to reshape the way in which organisations across the region approach data privacy. The GPDR came into effect in May 2018.

  1.  How do we collect information from you?

3.1 When you register as a patient at Waterside Clinic, you are registering with YourGP. We collect information when you register as a new patient at YourGP, we ask you complete a registration form and answer some questions about your personal health. During your appointment, the clinician will create a medical record about your personal health and lifestyle.

  1. What type of information do we collect from you?

4.1 The personal information we collect includes your name, date of birth, home address, email address, contact telephone number, emergency contact details, and credit or debit card payment information. If you have attended Waterside Clinic/YourGP for an appointment in the past, we will have a record of that previous contact.

4.2 The medical information our clinicians collect is specifically about your personal health. This includes information about your past medical history, any current medicines you are taking, and a description of the health issue that you are experiencing. If you have any blood tests, X-rays or scans carried out, we will keep the results in your healthcare record. If you have been referred to a healthcare specialist outside of Waterside Clinic/YourGP, we will keep any referral to and correspondence from the specialist in your healthcare record.

  1. How do we use your information?

5.1 YourGP collects and holds personal information for the sole purpose of providing a healthcare service to patients. Your personal information is used to identify you as a patient who has used the Waterside Clinic/YourGP independent healthcare service.

5.2 Your credit or debit card information is used to allow Waterside Clinic to receive payment for your appointment.

5.3 Your medical information is used by our doctors to recommend the best treatment for you.

5.4 We use patients’ healthcare records to audit and monitor the quality of the Waterside Clinic service. For example, we may audit the records of patients who have had a particular treatment to see how well it has worked. When we carry out any audits, we never use any information that could identify a patient such as a name, address, or date of birth.

  1. Who has access to your information?

6.1 The processing of your personal information and medical information is accessed only by YourGP staff. Every member of staff who works for YourGP has a legal obligation to keep information about you confidential. Our staff include General Practitioners, Practice Nurses, Healthcare Assistants, Cosmetic Technician, Managers, Administration and Reception staff.

6.2 Your medical information may be shared with another healthcare specialist outside of YourGP if your doctor feels that you would benefit from seeing a health specialist. Such healthcare specialists may be based within the National Health Service (NHS) or at another independent healthcare provider. However, this will only be done after the doctor has explained this to you and obtained your consent to do so.

6.3 We ensure that all information we hold is kept confidential. However, we are obliged to disclose personal information if it is required by law, or it is justified in the public interest.

6.4 Our external healthcare regulator, Healthcare Improvement Scotland, looks at healthcare records as part of their inspection processes of the YourGP healthcare service.

6.5 We do not sell or rent your personal information to any third parties outside of YourGP. We do not share your information with any third parties for marketing purposes.

  1. Consent and agreement

7.1 By agreeing to this privacy notice, you are giving YourGP permission to process your personal data specifically for the purposes identified. You are able to withdraw your consent at any time. Please contact us if you wish to discuss this.

  1. Access to your information and correction

8.1 You have the right to make a request to Waterside Clinic for a copy of the information that we hold about you. If you would like a copy of some or all of your personal information please ask us by writing to:

Waterside Clinic t/a YourGP
Waterside House
19 Hawthornbank Lane
Edinburgh EH4 3BH

Or by email to: hello@waterside.clinic

8.2 We want to make sure that your personal information is accurate and up to date and are happy to remove or amend any information that you think is inaccurate.

8.3 If you would like a copy of the medical information, we hold about you, we may need to ask you some additional questions about your reasons for requesting the information. Medical information is known as sensitive data under GDPR regulations.

  1. Security

9.1 When you give us your personal information, we take steps to ensure that it is treated securely. Any information we hold about you in paper format is held securely in locked filing cabinets. Any information we hold about you in electronic format is held securely on our computer patient management system.

  1. Use of ‘cookies’

10.1 The Waterside Clinic internet website at https://waterside.clinic uses cookies. A ‘cookie’ is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual but do not identify you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

10.2 You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of the Waterside Clinic website.

10.3 Overall, cookies help Waterside Clnic to provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

  1. Review

11.1 Waterside Clinic may occasionally update and change this privacy notice. You should check this page from time to time to ensure that you are happy with any changes.